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Lettings Process


Soul Estates aims to make letting a property as easy and as straightforward as possible.

Once you have found a suitable property through Soul Estates we will advise you of the relevant charges to ensure it’s affordable. We will set out the terms prior to you signing your tenancy agreement.

Here are some points to consider when finding the right property to rent:


Our staff are specially trained and equipped to assist tenants to find properties to rent that will meet their needs. As properties become available, our first action is to contact awaiting tenants on the database whose requirements match the property.

Typically, properties to rent become available about two months before occupancy date, so where possible it is advisable to start looking early.


When a potentially suitable property is available we will arrange a viewing for you to see the property. This will be at a date and time to suit you (subject of course to the Landlords permission). All viewings will be accompanied by a member of Soul Estates, who will be able to provide advice and answer any questions you may have.


Once you have decided on a property you will need to complete an application form. During this stage, any details or requirements can be provisionally agreed, such as occupancy date and duration of the letting, etc.


As part of your application you will be required to submit references, along with the following information:

  • 3 years address history
  • Employment details (if self-employed, accountant details or 3 years of accounts)
  • Current / previous Landlord details
  • Photo id (passport/driving licence)
  • Proof of residency (not older than 3 months)

If you are unable to meet the required income or credit checks, you may have a Guarantor agree to underwrite any rent liabilities.


  • You must be in full-time permanent employment and earn 30 x the monthly rent per annum.
  • You must have a good credit history with no county court judgments or have been declared bankrupt within the last 6 years.

Please Note - All tenants 18 and over are required to have a full reference check.


This is normally quoted on a calendar month basis. In addition, you the tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs.

Rents are payable by standing order to Soul Estates account monthly in advance, with the first month's rent due before taking occupation of the property.


A deposit (or 'bond') is required prior to occupying the property. This is equal to one month's rent but may vary according to landlord requirements. Where we are managing the property, this deposit will be either be held by Soul Estates and covered by insurance or forwarded to the government authorised custodial body. We will inform you in writing which scheme is used. Where we are not managing the property any tenancy deposit which is required will be taken by the landlord directly.

The deposit is held to cover any breakages, damage, rent arrears or other tenant liabilities. Where we are managing the property, at the end of the tenancy we will check the property in the presence of the tenant and assess any damages and make deductions if required.

Please Note - That the deposit cannot be used by the tenant to cover rent.


A fee is due at the start of the tenancy which will cover the tenant's share of the administration costs. This includes preparation of the tenancy agreement, any legal notices, referencing and credits checks.

Where an Independent Inventory agent is used there may also be a fee from the Inventory agent for the check-in process.

If you require any further information please do not hesitate to contact us.


Letting a property can be a smart investment, just as long as you research the market and seek expert advice. Our Soul Estates agents are trained to give you just that, helping you make informed decisions. Our agents are based locally to your property and many are landlords themselves, so they fully appreciate your concerns when it comes to renting your property.


Soul Estates will visit your property and discuss with you an appropriate letting fee for your property. We will also provide you with tips to improve your property if you wish to gain maximum rental income. We will also take professional photos and gather relevant information needed to advertise your property.

We operate a No Let – No fee policy.


We will place a ‘For Let’ board outside your property and advertise your property on our website as well as other leading property search portals to find you a suitable tenant(s).

We also maintain a database of potential tenants and will contact those whose requirements match your property.


Once potential tenants have been found, accompanied viewings will be arranged to view your property.


Now that we have found a suitable tenant(s) for your property we will complete the following prior to the tenant occupying the property:

  1. Tenant application
  2. References and all checks of all tenants over the age of 18 years
  3. Tenancy agreement
  4. Deposit
  5. Collection of rent

Lettings fee and services:

Let Only Tenant Find
Letting and Rent collection
Letting and Full Management
Monthly % (Percentage)
Conduct Market Valuation
Market The Property
• Portal listings
• Bespoke ‘To Let’ board
• Professional photography
• Preparation of marketing materials
Conduct accompanied viewing
Complete Pre-let "Right to Rent" checks
Checks of Smoke and Carbon Monoxide alarms
Referencing of prospective tenants
Negotiating of offers
Check the tenant in
Preparation of Tenancy Agreement
Reading and transfer of Utilities and advising Suppliers at the start of a new tenancy
Liaise with Deposit Protection Service
Follow-up "Right to Rent" checks
Rent Collection & Disbursement
Provide regular statements
Access to Landlord portal
Proactively chase rent arrears
Key Holding Service
Access to Report and Repairs
Manage the property
Routine Property Inspection
Arranging Property Maintenance
Payments and accounting for outgoings
Arrange release of the deposit
Arrange for the repairs for any damages
Additional Charges
EPC Certificates
Gas Safety certificates
Tenancy Renewal

£ Additional fees apply

If you require any further information please do not hesitate to contact us.

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